Why Use a Travel Agent

August 26, 2016 at 12:00 AM

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Using a travel agent verses booking your own travel online may sound like an unnecessary step, but those who have had travel issues understand that it’s worth it. A travel agent serves as a personal concierge, often times with years – in All-Star Travel’s case, 20 years – of experience to back up their expertise. 

Customer Advocacy

If something goes wrong, you get to call the person who booked your travel, rather than an 800 number with no guarantee of an answer. Once you call your travel agent, they take care of whatever your travel problem may be. They re-book flights, rearrange hotel bookings, etc. for their clients. You get to sit back and relax while the stress is handled for you. 

Expert Guidance

Travel agents provide tips, advice, and knowledge of the industry that they live in every single day, that you would likely otherwise not know.

All-Star Travel goes an extra step and even sits down with clients before they travel. Angie Wahl with All-Star Travel lets them know exactly what to expect before, during, and after their vacation experience. She has even helped people who have booked online get a better deal than what the booking company online was offering. “You’re just a number when you book online,” she reminds. “I don’t book unnecessary add-ons for people.” If you’re not going to use an amenity, she will make sure you don’t pay for it. “I can dig in and ask questions like ‘Do you realistically need immediate access to your pool directly from your room? Will you really use that?’ to clients who may otherwise pay for accommodations they won’t even use.”

She goes on to explain that the Expedias of the world force a rock bottom price on airlines and hotels, so hotels set aside specific rooms for those travelers. They don’t want people who pay more to have the less-desired rooms, which makes sense, but did you think of that on your own? That’s one example of advice a travel agent can provide you with that you wouldn’t have otherwise known.

You have no leeway when you book online, but a travel agent can provide certain accommodations to their clients. If even part of your trip is booked online, however, a travel agent can’t provide you the flexibility with that part of the trip that they can with the part of the trip booked through them.

Angie has been able to help clients find a better room than they could find online or get a room upgrade. She also knows the ways to get around the airlines that most people don’t know. She knows the words to use to get them to make the changes a traveler might need. 

Using All-Star Travel has the additional benefit that she actually goes online and does the price-matching for her clients, which is taking the price match an extra step! Talk about customer service.


A travel agent will take care of the process of comparing prices through multiple internet searches and phone calls. All you have to do is pick up the phone and tell them what you’re looking for, and they take care of the rest for you. They also have access to information and running deals that you might not have.  

Unbiased Information

A travel agent’s job is to provide a service to a client – booking a trip. They are not working for a travel supplier and therefore don’t owe their loyalty to one. Their loyalty is to their clients, and they of course want repeat business and therefore will provide the information that is in the best interest of the client. 


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